Return Policy
We want you to be 100% satisfied with your purchase, if you are not, ship it back to us in the original packaging condition and we will refund your purchase less a 10% restocking fee, provided the equipment is received in good condition. Refund offer valid for 30 days from receipt of product.
Warranty
We feel that being honest is a much better policy to win your trust rather than trying to lure you with nearly impossible statements such as life time warranty. Nothing lasts forever! Our warranty policy is simple; we offer a 3 year warranty on everything we sell and 10 years on our collectors. With this warranty you will get NO hassle next business day replacement (if shipping service and inventory permits). However, as a valued customer you will get technical support through the life time ownership of your product. Our Collector do carry longer warranties 10 years from the manufacture. The warranty cover failures that occur during normal operational conditions or manufactures defects. It does not cover failure due to inappropriate operation such as freezing or over heat. Damage caused by vandalism, storms, floods etc. Your household insurance should be modified to cover the system from such situations.
We accept PayPal and Credit card (Visa or Mastercard). If you are ordering multiple units and part, please call us to see if we can save you shipping cost for multiple item orders.
For complete solar kits please allow 2-3 weeks delivery. These kits are shipped via our preferred freight forwarder company and where possible we will schedule residential tailgate delivery (curbside). Heaters and accessories are usually in stock unless indicated otherwise. We do have expedited shipping services available for an additional fee. Please call us if you need a rush order. Once your order has been shipped you will be contacted via email and a tracking number will be provided.
